Contact

Creditor information
JoHo
Stationsweg 2D
2312 AV Leiden, the Netherlands
Incassant ID: NL25ZZZ280766440000

Once the au pair has applied for a valid Dutch basic health insurance, it is possible to reduce the coverage of the ISIS Au pair insurance from All-in coverage to Additional coverage on a one-time basis.

Please note that the ISIS Au pair policy with Additional coverage no longer offers reimbursement for emergency dental costs.

With the switch from ‘All-in’ to ‘Additional’, the ISIS au pair insurance does cover:

• the deductible of the Dutch basic health insurance
• emergency medical care outside the Netherlands that is not covered by the Dutch basic health insurance

For the remaining months of the ISIS Au Pair insurance, a 25% discount on the premium costs will apply from the date of receipt of the change request. If applicable, after processing the change, the premium refund will be made per full month and paid into the IBAN account number specified in the insurance application, after deduction of the one-off processing and administration costs of 7,50.

• In general, the insurance should start on the day the au pair leaves their home country. If the actual departure date of the au pair has changed from the date specified in the application, this can be adjusted.
• If the au pair leaves earlier, please notify us as soon as possible.
  • In that case, the insured period will remain the same as the number of months processed in the original application. This means that the expiry date of the insurance will also be shifted.
  • The administration and change fees will not be charged for a one-off change.
  • It is no longer possible to change the start date once the insurance has commenced, and it cannot be changed retroactively to a date in the past.
• If the au pair leaves later, in most cases this does not need to be reported.
  • If applicable, at the end of the policy period, an extension of less than 7 days can be granted free of charge.
  • If the start date is moved by more than 7 days, it may be wise to report the change. 

• When the au pair has returned to their home country early, in principle there is no need to report this. The ISIS au pair insurance will expire automatically.
• However, notification is required if the return policy is invoked:
  • the original insurance must have been taken out for at least one month, and no premium refund will be given for the first month.
  • The insured person must have returned to their home country more than one month earlier than planned.
  • Proof of return to their home country must be provided, for example by means of a flight ticket or confirmation from the au pair agency concerned.
• If applicable, the premium refund will be calculated per full month and paid into the IBAN account number specified in the insurance application, after deduction of a one-off processing and administration fee of €7.50.
• Please note: if the au pair returns due to family circumstances and later returns to the Netherlands, allow the insurance to continue. This way, the au pair will remain covered during her stay in her home country and upon her return to the Netherlands. 

• When the au pair leaves to join another host family, the au pair will generally also be insured by the new host family and the current au pair insurance can be ended in accordance with the terms and conditions.
• To prevent an unintended uninsured situation from arising, this must be handled carefully:
  • The new host family will need to submit a new application for au pair insurance as soon as possible.
  • The current insurance can be ended using this form.
  • The current insurance will then be shortened to the start date of the new insurance. This ensures continuous coverage for the au pair.
• If no new insurance is applied for by the new host family, the current au pair insurance will be ended with a waiting period of 20 days.
• If applicable, the premium refund will be calculated per full month and paid into the IBAN account number specified in the insurance application, after deduction of a one-off processing and administration fee of 7,50
• To ensure a smooth transition and/or ending of the au pair insurance, JoHo will also contact the au pair agency concerned.